About Support Savvy

From the time I was a kid, I couldn't leave something alone until I understood how it worked — really worked. Punch cards. Programming. Database design. Risk management. Each one the same story: figure it out, get good at it, then find a way to make it accessible to everyone around me.

At Fidelity Investments, I spent 27 years putting that pattern to work at scale. I built technology systems that ran across dozens of business units. I transformed departments that were known for saying “no” into teams that got called first when the business had a problem. I inherited a six-person team in India and grew it to 300 — not by controlling people, but by enabling them. I rebuilt functions that had drifted into dysfunction and turned them into recognized centers of expertise, generating tens of millions in measurable savings along the way.

Master it. Share it. Enable others. I didn't have a name for it at the time. It was just how I worked.

After 27 years, new leadership arrived. They had no interest in what I'd built. Nine months before I planned to retire, my job was eliminated. They kept me on until my 55th birthday — then let me go with a severance package and a handshake.

I was devastated. Bitter, honestly. I had given everything to that place, and the ending felt arbitrary. For a long time afterward, I wanted nothing to do with the corporate world. Nothing to do with business at all. I wasn't sure what came next — or whether anything did.

Then AI happened.

At 65, I started playing with Claude. Just exploring — building small systems for charity work I was doing, helping my husband (a professor at Northeastern) with his research. And then people started asking for help. Clients came. The pattern I'd followed my whole life kicked in all over again.

“I've never felt more alive than when I see someone go from ‘I can't’ to ‘I can.’”

I realized: this is what I've always done. The field changed. The pattern never did.

Once I started working with clients, I saw the same thing everywhere. Nonprofits convinced that AI was a luxury for organizations with bigger budgets. Universities paralyzed — afraid to touch a technology their students were already using every day. Small businesses watching AI reshape their industries and feeling completely left behind.

Enterprise consultants charge $50K+ and deliver strategy decks. YouTube tutorials are generic and lack accountability. There's a missing middle — and in all the noise, nobody's being honest about what AI can't do.

If you're a 1-50 person organization, you need a guide. Someone who can both advise strategically AND show you how to do the work. Someone who will tell you where AI fits — and where it doesn't.

Support Savvy didn't start as a typical consulting business. It started as a question: can small organizations become genuinely AI-capable without ongoing consultant dependency?

I coach leaders one-on-one. I run workshops for teams and educators. I build working AI applications for nonprofits and professors. In every case, I teach, transfer complete ownership, and step back. No subscriptions. No lock-in. No dependency by design.

The goal isn't “learn AI.” It isn't “use Claude better.” It's transformation — from fear and uncertainty to genuine confidence and capability. That's what “I Teach. You Keep.” means in practice.

I'm trying to prove something: that a consulting model built on knowledge transfer and genuine impact — not recurring invoices and client dependency — can be sustainable. That doing right by clients and building a real business aren't in conflict.

You know what fear feels like. You know what it's like to think your best days are behind you. And you know what it's like to be reenergized by purpose. That's the experience I want to create for every organization I work with.

I don't need to build an empire. I've already had that career. What I want now is impact.