There are two AI markets right now, and almost nothing in between.
On one side: a flood of YouTube tutorials and LinkedIn threads — free, breathless, and mostly made for individuals who want to automate their inbox. On the other: enterprise consultancies with six-figure minimums, presentation decks thicker than a phonebook, and a timeline measured in quarters.
Between them lives almost every organization I care about. Nonprofits of fifteen. University departments. Professional services firms. Small-but-serious businesses. They're too sophisticated for the tutorials and too small for the consultancies. And they've been stuck there, watching AI happen to other people, for nearly two years.
Why the middle keeps losing
It isn't a capability problem. Every small organization I've worked with has smart people who could absolutely use AI well. It's a translation problem — and an economic one.
The translation gap: tutorials teach you a trick. They don't teach you judgment. An executive director doesn't need to know how to write a prompt; she needs to know which workflows are worth the risk, which aren't, and how to tell her board she's chosen wisely.
The economic gap: enterprise consultants solve that judgment problem for large clients. Their smallest engagement is more than a year of a nonprofit's entire AI budget. So that judgment never gets to the middle.
What the middle actually needs
- 01Judgment, taught in plain language. Not "10 prompts that will change your life" — actual frameworks for where AI fits and where it doesn't.
- 02Hands-on practice with their real work. A workshop where the organization's own documents, their own decisions, their own stakes are what we're practicing on.
- 03Follow-through. Because one good afternoon of training evaporates by day 31 without reinforcement.
“I teach. You keep. No subscription, no dependency, no consultant on retainer. That's the whole model.”
Why I built Support Savvy this way
I spent 27 years at Fidelity, most recently running operational risk for their investment management company. I've seen what happens when organizations outsource judgment — they stop being able to make it themselves. That's fine when it's a one-time decision. It's catastrophic when the technology is changing every six weeks.
So everything Support Savvy does is built to leave. I help a leadership team build judgment. I teach a staff to build their own tools. Then I get out of the way. The organization keeps every prompt library, every custom GPT, every workflow. No login they can lose. No renewal that can sneak up on them.
That's unusual. Most consultants build dependency on purpose, because dependency is recurring revenue. I'd rather do the hard version — transfer the knowledge, hand over the keys, and move on to the next organization that needs it.
If this is you
You don't have to figure this out alone, and you don't have to hire a consultancy that treats you like a discount version of their enterprise work. There's a path specifically for you.
It starts with a conversation. Thirty minutes, no pitch, no slides. Tell me where your team is. I'll tell you honestly whether I can help — and if I can't, who might.
Want to talk about where this fits for you?
Thirty minutes. No pitch, no slides. Tell me where your team is. I'll tell you honestly whether I can help.
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